In Salesforce Revenue Cloud, a decision matrix is a table in the Business Rules Engine that uses multiple input conditions to look up and return a single corresponding output value. It is used to automate complex pricing and quoting scenarios by mapping specific inputs, such as customer demographics or product attributes, to a single outcome, like a discount percentage or fee.
Ex :
Example using a Lookup Table for family insurance premiums:
0 dependents → $5,000
1 dependent → $10,000
2 dependents → $15,000
3 dependents → $20,000
4 dependents → $25,000
5 dependents → $30,000
When customers apply via a public health portal, the system automatically references this decision matrix to calculate the appropriate premium.
When to Use a Decision Matrix in Salesforce Revenue Cloud?
A Decision Matrix is best used when you need to evaluate multiple input conditions and return a single output value — without writing complex code or formulas.
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