Saturday, 24 May 2025

Revenue Cloud - Troubleshooting common issues

 1.Pricing miscalculations :

—> Double-check discount schedules and ensure price books are active.

—> Make sure to refresh the Pricing Decision table.

—> Turn on Price Logs Capture, and open ‘Pricing Operations Console’ to view pricing debug logs.


2.Error Logging 


—> Enable debug logs in Salesforce to pinpoint errors quickly.

—> Check Revenue Transaction Error Log (RTEL) object associated to the appropriate sobject for the failures.


3.Product not visible in Browse Catalog :


—> Product Discovery settings has right pricing procedure and context definition.

—> Pricebook selected on the quote has the PBEs for the product. In case of multiple Pricebooks, one price book might not have that product.

—> Sync Pricing Data


4.Syncing, refreshing and activating 


—> Make sure that Context Definition is synced.

—> Make sure to refresh DTs after any update.

—> All rules intended to be applied are active. 

No comments:

Post a Comment