Public Groups vs Queues

 𝐏𝐮𝐛𝐥𝐢𝐜 𝐆𝐫𝐨𝐮𝐩𝐬: 

->These are collections of users, defined to facilitate data sharing and collaboration. 

->They are ideal for scenarios where a team needs shared visibility and access to records but do not involve assigning ownership of those records. 

->Public groups are manually defined by administrators and can include users, roles, and other groups.

𝐐𝐮𝐞𝐮𝐞𝐬: 

These are collections of records that are not assigned to any specific owner. 

->Queues are used to manage and distribute workloads among team members. 

->Any member of a queue can claim ownership of a record from the queue. 

->Queues are especially useful for managing cases, leads, service contracts, and custom objects.