Inbound Email Services in Salesforce

 Email Services are automated processes that use Apex classes to process the contents,

headers and attachments of inbound emails.

ex :

You can create an email service that automatically creates contact records based on contact information in messages.

Each eamil service can have one or more email service addresses that can receive messages for processing.

ex :

global class CreateTaskEmailExample implements Messaging.InboundEmailHandler {

 

  global Messaging.InboundEmailResult  handleInboundEmail(Messaging.inboundEmail email, Messaging.InboundEnvelope env) {

  

  // Create an InboundEmailResult object for returning the result of the 

    // Apex Email Service

    Messaging.InboundEmailResult result = new Messaging.InboundEmailResult();

  

    String myPlainText= '';

    

    // Store the email plain text into the local variable 

    myPlainText = email.plainTextBody;

   

    // Create a new Task object 

    Task[] newTask = new Task[0];

   

    // Try to look up any contacts based on the from email address.

    // If there are more than one contacts with the same email address,

    // an exception will be thrown and the catch statement block will be executed.

    try 

    {

      Contact vCon = [SELECT Id, Name, Email FROM Contact WHERE Email = :email.fromAddress   LIMIT 1];

      

      // Add a new Task to the contact record we just found above.

      newTask.add(new Task(Description =  myPlainText,

           Priority = 'Normal',

           Status = 'Inbound Email',

           Subject = email.subject,

           IsReminderSet = true,

           ReminderDateTime = System.now()+1,

           WhoId =  vCon.Id));

     

     // Insert the new Task 

     insert newTask;    

     

     System.debug('New Task Object: ' + vCon.name+vCon.id);   

    }

    // If an exception occurs when the query accesses 

    // the contact record, a QueryException is thrown.

    // The exception is written to the Apex debug log.

   catch (QueryException e) {

       System.debug('Query Issue: ' + e);

   }

   

   // Set the result to true. No need to send an email back to the user 

   // with an error message

   result.success = true;

   

   // Return the result for the Apex Email Service

   return result;

   }

   

}

ex 2 :

global class ProcessJobApplicantEmail implements Messaging.InboundEmailHandler {

  global Messaging.InboundEmailResult handleInboundEmail(Messaging.InboundEmail email,

    Messaging.InboundEnvelope envelope) {

    Messaging.InboundEmailResult result = new Messaging.InboundEmailresult();

    Contact contact = new Contact();

    contact.FirstName = email.fromname.substring(0,email.fromname.indexOf(' '));

    contact.LastName = email.fromname.substring(email.fromname.indexOf(' '));

    contact.Email = envelope.fromAddress;

    insert contact;

    System.debug('====> Created contact '+contact.Id);

    if (email.binaryAttachments != null && email.binaryAttachments.size() > 0) {

      for (integer i = 0 ; i < email.binaryAttachments.size() ; i++) {

        Attachment attachment = new Attachment();

        // attach to the newly created contact record

        attachment.ParentId = contact.Id;

        attachment.Name = email.binaryAttachments[i].filename;

        attachment.Body = email.binaryAttachments[i].body;

        insert attachment;

      }

    }

    return result;

  }

}